GoTab's platform already covered two major ordering channels: point-of-sale for staff-run transactions, and mobile ordering for guests utilizing their own device. But neither channel served walk-up, self-service ordering — the kiosk use case common in quick-service and fast-casual settings, where a guest orders on-site without a phone or a staff member taking the order. Closing that gap mattered to GoTab's broader positioning: an all-in-one hospitality platform the meets the guest's ordering need in any scenario. I designed the kiosk experience to close that gap: a single, configurable system extending GoTab's existing ordering platform to a third channel, built to flex across the wide range of restaurant and bar formats GoTab serves.